Shipping and Delivery
Welcome to Ekta Vision Foundation! This Shipping and Delivery Policy explains how we process orders, ship, and deliver products to our customers. Please read this policy carefully before making a purchase on our website.
1. Shipping Locations
We currently offer shipping services within India. We do not offer international shipping at this time. We are constantly evaluating the feasibility of expanding our shipping services to other countries, and we will update this policy as needed.
2. Shipping Methods
We use a variety of reliable courier services to ensure timely delivery of your orders. The shipping methods we use include:
- Standard Shipping
- Express Shipping
Shipping options will be presented at checkout, and you can choose the best option based on your preferences.
3. Shipping Charges
Shipping charges are calculated based on the weight and size of your order, as well as the delivery location. You will be able to see the total shipping cost before finalizing your order at checkout.
4. Delivery Times
Delivery times depend on the shipping method selected, the destination of the order, and any factors that might cause delays (e.g., weather, holidays). Typical delivery times are as follows:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
Please note that these delivery times are estimates and may vary. Delays in delivery are possible due to circumstances beyond our control, such as logistical issues or customs delays.
5. Order Processing Time
We process orders within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Please note that during peak seasons, processing times may take longer.
6. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email along with a tracking number. You can use this tracking number to monitor the progress of your shipment on the courier's website.
7. Shipping Delays
While we strive to deliver your order on time, there may be unexpected delays in shipping due to factors beyond our control, such as natural disasters, courier delays, or high order volumes. If there is a delay in your delivery, we will notify you as soon as possible and provide updated tracking information if available.
8. Delivery Issues
If you experience any issues with your delivery, such as damage to the package or missing items, please contact us within 7 days of receiving the order. We will work with you to resolve the issue as quickly as possible.
9. Returns and Exchanges
If you are not satisfied with your order, please refer to our Returns and Exchanges Policy for more information on how to proceed with returning or exchanging an item.